Terms of Service

Last updated: January 2025

1. Acceptance of Terms

By accessing or using AITocha Analytics ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms apply to all users, including visitors, registered users, and organizations that access the Service.

2. Description of Service

AITocha Analytics provides AI-powered analytics and quality assurance tools for customer service operations. The Service includes:

  • Integration with third-party platforms (Salesforce, Zendesk, Five9, Twilio, Zoom Phone)
  • Automated quality assurance analysis
  • Sentiment and pain point analysis
  • Contact disposition classification
  • Lead analysis and scoring
  • Reporting and analytics dashboards

3. User Accounts

To use certain features of the Service, you must create an account. You agree to:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to the Service or its systems
  • Interfere with or disrupt the Service
  • Upload malicious code or content
  • Violate any applicable laws or regulations
  • Resell or redistribute the Service without authorization

5. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to:

  • The collection and processing of data as described in our Privacy Policy
  • The use of AI to analyze customer interaction data you provide
  • Storage of data on secure cloud infrastructure

You represent that you have the necessary rights and permissions to share any data you upload to the Service.

6. Intellectual Property

The Service, including its original content, features, and functionality, is owned by AITocha and is protected by intellectual property laws. You retain ownership of any data you upload to the Service.

7. Third-Party Integrations

The Service integrates with third-party platforms. Your use of these integrations is subject to the terms and conditions of those platforms. We are not responsible for the availability or functionality of third-party services.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AITOCHA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

11. Termination

We may terminate or suspend your account and access to the Service at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

12. Contact Us

If you have questions about these Terms, please contact us at:

Email: legal@aitocha.com
Website: aitocha.com/contact