Find Sales Opportunities in Support Conversations
Your support team talks to customers every day. AI identifies buying signals, upsell opportunities, and hot leads hidden in those conversations.
Hot Leads Detected Today
"Looking to upgrade to enterprise plan"
Detected in chat 2h ago
"How many seats can we add?"
Detected in email 4h ago
"Does the Pro plan include API access?"
Detected in call 6h ago
Buying Signals AI Detects
Not all leads are equal. AI identifies specific language patterns that indicate purchase intent.
Upgrade Intent
"We've outgrown our current plan", "Need more seats", "Looking at enterprise"
Feature Interest
"Does the Pro plan include...", "What features do I get if...", "Can I try the advanced..."
Timeline Urgency
"We need this by next month", "Contract renews in...", "Budget deadline coming"
Competitive Mentions
"Comparing you to [competitor]", "What makes you different", "Switching from..."
Stakeholder Signals
"My boss wants to know", "Need to show the team", "Present to leadership"
Pricing Questions
"What does enterprise cost", "Volume discounts", "Annual vs monthly"
From Support to Sales Pipeline
1. Conversation Happens
Customer contacts support via any channel
2. AI Analyzes
Buying signals detected in real-time
3. Sales Alerted
Hot leads pushed to CRM/Slack instantly
4. Deal Closed
Sales follows up while intent is hot
Connects to Your Sales Stack
Detected leads flow directly into your existing tools. No manual handoff required.
- Push leads to Salesforce as Tasks or Opportunities
- Alert sales reps via Slack or Teams
- Update lead scores in your CRM
- Include conversation context for personalized outreach
🔥 Hot Lead Detected
Account: Acme Corp
Contact: Jane Smith (jane@acme.com)
Signal: "Looking to upgrade to enterprise"
Source: Support Chat (Case #12345)
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