Sales Intelligence

Find Sales Opportunities in Support Conversations

Your support team talks to customers every day. AI identifies buying signals, upsell opportunities, and hot leads hidden in those conversations.

Hot Leads Detected Today

Acme CorpHOT

"Looking to upgrade to enterprise plan"

Detected in chat 2h ago

TechStart IncWARM

"How many seats can we add?"

Detected in email 4h ago

Global RetailINTEREST

"Does the Pro plan include API access?"

Detected in call 6h ago

Buying Signals AI Detects

Not all leads are equal. AI identifies specific language patterns that indicate purchase intent.

Upgrade Intent

"We've outgrown our current plan", "Need more seats", "Looking at enterprise"

🔥 High-value signal

Feature Interest

"Does the Pro plan include...", "What features do I get if...", "Can I try the advanced..."

💡 Upsell opportunity

Timeline Urgency

"We need this by next month", "Contract renews in...", "Budget deadline coming"

⏰ Time-sensitive

Competitive Mentions

"Comparing you to [competitor]", "What makes you different", "Switching from..."

🎯 Active evaluation

Stakeholder Signals

"My boss wants to know", "Need to show the team", "Present to leadership"

👥 Decision in progress

Pricing Questions

"What does enterprise cost", "Volume discounts", "Annual vs monthly"

💰 Ready to buy

From Support to Sales Pipeline

💬

1. Conversation Happens

Customer contacts support via any channel

🤖

2. AI Analyzes

Buying signals detected in real-time

🔔

3. Sales Alerted

Hot leads pushed to CRM/Slack instantly

🤝

4. Deal Closed

Sales follows up while intent is hot

Connects to Your Sales Stack

Detected leads flow directly into your existing tools. No manual handoff required.

  • Push leads to Salesforce as Tasks or Opportunities
  • Alert sales reps via Slack or Teams
  • Update lead scores in your CRM
  • Include conversation context for personalized outreach
Sample Slack Alert
AI
AITocha Lead Alert

🔥 Hot Lead Detected

Account: Acme Corp

Contact: Jane Smith (jane@acme.com)

Signal: "Looking to upgrade to enterprise"

Source: Support Chat (Case #12345)

View Full Conversation →

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