Know Why Customers Contact You
Stop relying on agent-selected dispositions. AI automatically categorizes contact reasons with 95%+ accuracy across all channels.
Top Contact Reasons This Week
The Problem with Manual Disposition
Agent-selected dispositions are inconsistent, incomplete, and often wrong
of dispositions are miscategorized by agents
of contacts go untagged entirely
added to handle time for manual tagging
How AI Disposition Works
Analyze Full Conversation
AI reads the entire interaction - not just the first message - to understand true intent
Multi-Label Classification
One conversation can have multiple contact reasons - AI captures them all
Learn Your Taxonomy
Uses your existing disposition codes and learns your business-specific categories
Confidence Scoring
Each classification includes confidence level - flag low-confidence for review
Unlock Contact Intelligence
Trend Analysis
Track how contact reasons shift over time. Spot emerging issues early.
Self-Service Gaps
Identify high-volume reasons that could be deflected to self-service.
Handle Time by Type
Understand which contact types take longest and why.
Routing Optimization
Route contacts to specialized agents based on AI classification.
Understand Every Customer Contact
Accurate, consistent classification for 100% of interactions
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