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Five9 Contact Center Analytics
Connect your Five9 contact center for instant analytics. Track calls, measure agent performance, and optimize operations with AI.
Connect Five9Key Metrics
Average Handle Time4:32
Service Level (30s)87%
Abandonment Rate3.2%
What You Can Analyze
📊 Call Analytics
- • Call volume trends
- • Average handle time
- • Hold time analysis
- • Transfer rates
- • Call disposition breakdown
👥 Agent Performance
- • Calls per agent
- • Utilization rates
- • Occupancy metrics
- • After-call work time
- • Agent availability
📈 Queue Metrics
- • Queue wait times
- • Service level by queue
- • Abandonment by queue
- • Peak hour analysis
- • Staffing optimization
Example Questions
"What's our average handle time by queue this week?"
"Show me agent performance rankings for last month"
"Which campaigns have the highest connection rate?"
"Compare service levels across all queues"
Ready to Optimize Your Contact Center?
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