AI-Powered Quality Assurance
Automated QA That Never Sleeps
Stop manually reviewing 3% of interactions. Let AI analyze 100% of your customer conversations - calls, chats, emails, and cases - in real-time.
QA Dashboard
LiveOverall QA Score87%
Interactions Analyzed Today1,247
23
Red Flags
45
Coaching Opps
The Problem with Manual QA
Traditional QA only reviews 2-5% of interactions. You're missing 95% of quality issues, coaching opportunities, and compliance risks.
❌
Manual Review
- • Reviews 3% of interactions
- • Takes 15+ min per review
- • Subjective scoring
- • Delayed feedback (days/weeks)
→
✅
AITocha Automated QA
- • Analyzes 100% of interactions
- • Results in seconds
- • Consistent AI scoring
- • Real-time alerts
What Gets Scored
📞
Voice Calls
Transcription, tone analysis, script adherence, compliance checks
💬
Live Chat
Response time, resolution quality, customer satisfaction signals
📧
Tone, completeness, grammar, brand voice adherence
📋
Cases
Documentation quality, process compliance, resolution accuracy
Customizable Scoring Criteria
Default Criteria
- Greeting & Introduction
- Active Listening
- Problem Resolution
- Empathy & Tone
- Closing & Follow-up
Custom Criteria
Create your own scoring rubrics:
- Compliance statements
- Upsell opportunities
- Brand-specific language
- Industry requirements
See It In Action
Real-time QA scoring and agent performance tracking
QA Scorecard
LiveGreeting & Introduction
92%
Active Listening
88%
Problem Resolution
76%
Empathy & Tone
85%
Closing & Follow-up
68%
Overall Score82%
Agent Performance
Top Performers| Agent | Interactions | Save Rate | Rating |
|---|---|---|---|
| Sarah M. | 1,247 | 62.3% | ★ 4.8 |
| James K. | 1,189 | 58.7% | ★ 4.6 |
| Maria L. | 1,056 | 55.2% | ★ 4.5 |
| David R. | 998 | 52.8% | ★ 4.3 |
| Emily T. | 945 | 51.4% | ★ 4.2 |