Know How Your Customers Really Feel
Go beyond surveys. AI analyzes every conversation to detect sentiment, identify pain points, and surface hidden frustrations before they become churn.
Sentiment Distribution
🚨 Alert: "Billing" pain point up 34% this week
Automatic Pain Point Detection
AI identifies recurring issues across thousands of conversations and categorizes them automatically
Billing Issues
↑ 34%Unexpected charges, invoice confusion, payment failures
Long Wait Times
↑ 12%Hold times, slow responses, callback delays
Product Quality
↓ 8%Defects, performance issues, feature requests
Beyond Positive/Negative
Frustration
Repeated issues, escalation signals
Confusion
Unclear instructions, complex processes
Urgency
Time-sensitive, high-stakes situations
Satisfaction
Positive resolution, praise signals
What Teams Use This For
Product Teams
Identify feature requests and bugs mentioned in support conversations. Prioritize roadmap based on customer pain frequency.
CX Leaders
Track sentiment trends, identify training opportunities, and spot systemic issues before they impact NPS.
Operations
Correlate sentiment with handle time, resolution rates, and staffing levels to optimize operations.
See It In Action
Real dashboards, real insights - here's what your team will see
Sentiment Analysis Dashboard
Sample Report156,420
Total Interactions
45.8%
Save Rate
+19.6%
Sentiment Improvement
Top Pain Points Detected
AI-CategorizedHear What Your Customers Aren't Saying
Uncover hidden pain points and sentiment trends across every interaction
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